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Where It All Began – Website Terms & Conditions and Privacy Policy

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Last updated: 04/11/2025

 

Welcome to www.grassrootsrisisng.org and www.chaiwallahs.co.uk and www.diplomatsofsound.org and www.whereitallbeganfestival.org and www.secretgardenparty.com (the “Website”). This Website is owned and operated by Grassroots Rising CIC (“we”, “our”, “us”,), except for www.secretgardenparty.com, which is owned and operated by Backwoodsman ltd.


By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions and Privacy Policy. Please read them carefully before using our site or purchasing any products or services.

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1. Website Ownership and Use

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This Website and its contents are owned and operated by Grassroots Rising CIC. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.


If you do not agree with any part of these Terms, please do not use our Website or services.

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2. Eligibility

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Use of this Website and any related services is limited to individuals or entities who possess the legal capacity to enter into binding agreements under the laws applicable to them. By accessing or using the Website, you represent and warrant that you meet this requirement.
Use of the Website is prohibited in any jurisdiction where such use would violate applicable laws or regulations

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3. Products, Services, and Pricing

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Our Website offers visitors access to merchandise and tickets for events.

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When you purchase an item, you agree that:

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  • You are responsible for reviewing the full product listing before completing a purchase.

  • You enter into a legally binding contract upon completing the checkout process.

 

We reserve the right to change prices, correct pricing errors, or discontinue products at any time without notice. All prices include VAT (where applicable). Additional charges, such as delivery fees, will be shown at checkout.

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4. Returns and Refunds

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If you are not satisfied with your purchase, you may return any undamaged product within 14 days of receipt, along with the original packaging, accessories, and proof of purchase.

Refunds will be processed to your original payment method.

 

Please note:

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  • Products can only be returned within the UK.

  • The following items are non-refundable: None

 

For return instructions, please contact us at social@chaiwallahs.co.uk.

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5. Right to Modify or Discontinue Services

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We may change, suspend, or discontinue any aspect of our Website or services at any time without prior notice or liability.


6. Intellectual Property

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All content on this Website—including text, graphics, images, logos, audio, video, and software—is the exclusive property of Grassroots Rising CIC or its licensors.


You may not copy, reproduce, distribute, or create derivative works from any part of this Website without our prior written consent.

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7. Warranties and Liability

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We strive to ensure all content and products on our Website are accurate and reliable. However, we make no warranties, express or implied, regarding:

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  • The accuracy or completeness of information;

  • Continuous, error-free operation of the Website; or

  • Fitness for a particular purpose.

 

To the fullest extent permitted by law, Grassroots Rising CIC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or products.

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8. Indemnification

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You agree to indemnify and hold harmless Grassroots Rising CIC, its officers, employees, and agents from any claims, losses, or damages resulting from your use of the Website or breach of these Terms.


9. Account Suspension or Termination

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We reserve the right to suspend or terminate your access to our Website or services at any time, without notice, for any reason, including violation of these Terms.

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10. Promotional Communications

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By providing your contact information, you consent to receive occasional promotional emails 
or messages from us.


You can opt out at any time by using the unsubscribe link in our communications.

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From time to time, we may collaborate with our affiliate partner, Secret Garden Party, to promote shared events or initiatives. If you engage with these offers or campaigns, your data may be used in accordance with our Privacy Policy.

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11. Governing Law and Dispute Resolution

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These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.


Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


12. Contact Information

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For customer support or inquiries, please contact:
Email: info@whereitallbeganfestival.org
Postal Address: 4 Campbell Court, Bristol, BS11 0LF​

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